Cluster B's: How to Effectively Manage Dramatic, Emotional, and Erratic Behavior in the Workplace

Workshop 2 | Thursday, May 11 | 2:45 - 4:15

We all have heard the “80/20” rule as it applies to managing people at work—20 percent of the people will occupy 80 percent of a manager’s (and your HR partner’s time) time. Managing those 20 percent can be especially difficult when they manifest “Cluster B” conduct, i.e. behavioral traits that fall within 4 personality disorders: Antisocial, Borderline, Histrionic, or Narcissistic. While we know that HR professionals should not engage in diagnosing, arm-chair psychologizing, and pathologizing certain behaviors in the workplace, you understand how different approaches to resolving workplace conflict can be effective depending upon the personality and behavioral profiles of the employees involved in the conflict. This session—a practical discussion facilitated by lawyers and HR professionals Megan Sanders and Lori Dwyer, and clinician Angela Fileccia, of Penobscot Community Healthcare—will focus on how to identify “Cluster B” conduct at the interview stage and after hire and how to select the management approach to get the best result when working with these employees.

Approved for SHRM credit and HRCI general (HR) credit.